England’s water and sewage companies have apologised for not “acting quickly enough” to tackle sewage spills.
They have faced mounting public anger over continued spilling of raw sewage into rivers and seas.
In 2022, raw sewage was dumped into rivers and seas for 1.75 million hours – or 825 times a day on average.
Campaigners welcomed the apology but said they would wait to see whether the promises delivered change.
The apology was made by Water UK, the industry body which represents England’s nine water and sewage companies.
Ruth Kelly, Water UK chair, told the BBC: “We’re sorry about the upset and the anger from the fact that there have been overspills of untreated sewage onto beaches and into rivers over the past few years. We’re sorry that we didn’t act sooner, and but we get it.”
Alongside the apology, the companies promised to triple funding available for sewer system upgrades, provide the public with “near real-time” data on sewage spills and cut spills by up to 35% by 2030.
The companies said on Thursday they were ready to invest an additional £10bn, but it could mean higher bills.
The apology follows increasingly vocal criticism from the government, campaigners and the public over the number of times raw sewage has spilled into the UK’s rivers and seas.
Companies are sometimes allowed to spill sewage following heavy rainfall to prevent the system becoming overloaded and backing up into people’s homes. But the criticism has been that these spills are happening too often.
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Environmental campaigner and former Undertones singer Feargal Sharkey said people had put their trust in the regulators, the government and the system to do the right thing, but instead they had “poisoned our rivers and taken our money”.
Calling it a “half apology”, he told BBC Radio 4’s Today programme: “The whole thing is utter chaos. What we need is somebody in charge to simply enforce and hold these companies properly to account – not more vacuous, empty promises about putting our bills up and punishing the customers.”
“They are now suggesting we should pay them a second time for a service we haven’t had. We should have an apology for the suggestion they are going to put bills up by £10 billion for their incompetence and their greed.”
Alan Lovell, chair of the Environment Agency, welcomed the apology and efforts by the companies to rebuild public trust. “Now we want to see action and a clear plan for delivery,” he said.
The water companies – Anglian Water, Northumbrian Water, Severn Trent Water, South West Water, Southern Water, Thames Water, United Utilities Water, Wessex Water and Yorkshire Water – said they were ready to invest £10bn to upgrade their sewage infrastructure and also establish 100 new swimming areas.
Marine conservation charity Surfers Against Sewage (SAS) welcomed “the long overdue apology” but said the investment should not be paid for through higher bills.
“The UK public has already paid for environmental protection from sewage – but we’re yet to see it. And whilst the water industry rakes it in, this investment pledged by Water UK must come out of water company profits, not from the bill payer,” said Izzy Ross, campaigns manager at SAS.
The £10bn the companies have committed will first have to be reviewed by the water regulator, Ofwat, to determine what impact it could have on bills.
Commons Environmental Audit Committee chair, Conservative MP Philip Dunne, told the BBC he hoped Ofwat would approve this increase in investment.
Last year his committee warned the UK’s rivers were a “chemical cocktail” of raw sewage, microplastics and slurry.
“The water and sewage sector is in listening mode and has provided a promising plan to tackle poor water quality and take vital steps to improve the country’s ageing sewerage infrastructure,” he said.
Water UK said the initial funding would be raised from investors. It will be paid back by customers in small increments each year, it said, with a “modest” impact on bills.
